How to change the From address in Office 365 web app

It may not be immediately obvious how to get to the ‘From’ field in Office 365 webmail so you can send as another account or distribution group you have access to, but here’s how to do it.

 

Office 365 show from field

Open a new email and, if it’s not there already, add the From field by clicking the three little dots and selecting ‘Show From’.

 

 

Office 365 edit from address

Right-click on the from email address and select the edit option.

 

 

Office 365 from dropdown

You can now use the backspace key to delete the existing email address (don’t worry, it won’t delete the address itself, just allow you to type a new one in its place.)

 

Office 365 add from address

Type the new address or select it from the address book.

 

 

Office 365 select from address You’ll now see your available list of sender addresses in the drop down list every time you send a new email.

 

 

If you make a mistake in a new address or just want to remove one, simply select it, then right click and select “Remove”.Remove a from address from 365 webmail


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15 responses to “How to change the From address in Office 365 web app”

  1. Maoyi avatar
    Maoyi

    Everything is happened as your step-by-step explanation. But, the receiver is still seeing my primary email address as the sender. Anything I missed? Thank you.

    1. Piers Chipperfield avatar

      Are you sending from a distribution group or another account? If it’s another account, check that you have ‘send as’ and not ‘send on behalf’ permissions to their mailbox. If you have both, remove the ‘send on behalf’.

  2. sidneydrew avatar

    Jumping in… Sorry Piers, same with me. There is no Send as or Send on Behalf option. So now I have my business domain on my drop down list, but my recipients still see my Hotmail address – even though when I send it out its shows my business domain.

    Any thing I am overlooking to get the MS to not scrub it back to their domain?

    1. Piers Chipperfield avatar

      Do you have an Exchange account or just Microsoft account? If it’s a Microsoft account you will only be able to send from the Hotmail address.

  3. ayekat avatar

    Is there a way to keep the setting, e.g. if I always want to use the distribution list’s address as “From”? Right now I’d need to do this for each mail I send.

    1. Piers Chipperfield avatar

      Not that I know of. It would be better to switch your primary email address to that of the distribution group if you primarily send from that one.

  4. Peter avatar
    Peter

    Amazing. Thank you!!!

  5. Marc avatar
    Marc

    That’s for the how to. I’m struggling to figure out how to remove an address that had a typo. When I click remove it doesn’t remove it for good and now there is 3 from options when I only want 2.

    1. Piers Chipperfield avatar

      Hi Marc,

      I have updated the post with how to remove an address.

      If this is how you’re doing it and it’s not working for you then let me know and I’ll see what I can do to help.

      Piers.

  6. Spencer avatar

    Hi Marc,

    Just wanted to say thanks. We’ve got folks already set up with Full Access permissions to a shared mailbox and these instructions worked perfectly to allow them to send from the shared mailbox address in OWA. Good stuff!

    Thanks,
    Spencer

  7. MP avatar
    MP

    Helped a lot, thank you!

  8. Arun avatar
    Arun

    Hi Piers,
    I connected my work exchange account to OWA that has my another exchange account as the primary address. Even the work exchange emails I send show as sent by my primary on behalf of the work. How may I set up so that when I send from my work email there is ‘on behalf’?

    Thanks

    1. Piers Chipperfield avatar

      Hi Arun,

      The “send as” or “on behalf” is set by the permissions granted to the account. What version of Exchange are you using?

  9. Victor avatar
    Victor

    Google for SetFrom addin for Outlook

  10. Garlic Aroma avatar
    Garlic Aroma

    Thank! Beautiful 🙂

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